Help & Information

If you have any questions or would like to find out more information about shopping on Mirror Reader Offers, please use the links below to jump to the appropriate section.

 How to Order
 FAQ's
 Privacy Policy
 Cookies Policy
 Terms and Conditions
 Contact Us
 Supplier Details

 

How to Order

Finding items
If you know exactly what you would like to buy, the simplest way to find it is to type its name into the search box (found in the top left of every page of our site).

If you're looking for a particular type of item, but haven't chosen anything specific, you can search using a general name such as "clock" or "table".

Alternatively, you can make your way around the site using the various links until you find what you are looking for, or simply browse until something catches your eye.

To find out more about a product, click on the image of the product or on the "More Info" button. You'll then be taken to that product's page, which shows you an image of the item, more information about the item, an "Add to Basket" button to add the item to your Basket, and sometimes links to other related products. You can also enlarge the image by clicking on "View larger image".

Adding items to your Basket
When you click on "Add to Basket", the item is added to your Basket (found at the top right-hand corner of your screen). This is a place to store anything you intend to buy. You can remove items from your Basket at any time if you change your mind.

  • Simply click on "View Basket" to view the contents of your basket - "View Basket" is at the top right of your screen.
  • You can change the quantity of any item by entering the new quantity and clicking on "Update".
  • To remove an item, you can either click "Remove" or change the quantity to 0 and click "Update". Always remember to click "Update" after changing a quantity.

When you're ready to buy, click "Proceed to checkout" to begin filling out the order form.

Completing the order form

  • On the first page, fill out your name, email and address details. Remember that all fields with a red asterisk are mandatory.
  • You only need to fill in your house number and postcode. To save you time, we complete the rest of your address from these details and you will have the opportunity to check and amend them on the following page.
  • When you're ready, click "Continue".
  • On the next page of the checkout, ensure that the address details shown are correct.
  • The 'Contact' address must be the same as the address the credit card bill is sent to.
  • If you require the goods to be sent to an alternative delivery address, or if there is an error in the 'Contact' address, click the appropriate "Change the Address" button, fill out the form, and click submit.
  • Select "Continue" when you are happy with the order details shown.

The next and final page of the checkout is where you fill in your payment information. We accept the following credit cards:
MasterCard, Visa, Switch and Delta cards
Fill out your payment details and click "Complete Order" to complete your order.

You are given an order summary showing your order number. Please make a note of this in case you need to refer to it at a later date. Print out a copy of this as your receipt.

Once your payment has been processed you will be sent an email acknowledging confirmation of your order.

If you require any further information, please call us on 020 7293 2220 or email us at readeroffers@mirror.co.uk.

Product Specifications
Every care has been taken to ensure that all product descriptions and specifications are correct. Colour reproduction is a good representation, however due to variances in monitor resolutions etc, a slight variance from the actual products can occur.

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FAQs

Where do you deliver?
We currently deliver anywhere on the UK mainland.

What happens after I place my order?
You will receive an email from the supplier of your goods. You will receive one email per supplier (for example if you order 2 products from one supplier and 1 product from another supplier, you will receive 2 emails).

Will all the goods I order arrive at the same time?
Your goods may arrive at different times due to being despatched under seperate cover. Check the printout of your order confirmation or your confirmation email to determine the supplier of your goods and when those goods will be delivered.

When will my order arrive?
The delivery details of your goods will be outlined in your confirmation email and vary by supplier. However, all goods will be delivered no later than 28 days.

Do you allow delivery to a different address?
Yes, you can enter a different delivery address to your own address. For example you may want your goods delivered to your work address or as a gift for someone else.

Is your site secure?
Yes, our site is completely secure. To ensure the security of your transaction, we use Secure Socket Layer (SSL) technology. This means that any page where you enter personal information such as credit card details, the information is encrypted to safeguard your details. Encryption also prevents other Internet users from accessing this information. We only accept orders that are placed using this technology.

If I pay by credit or debit card, when will my card be charged?
All payments by debit or credit card are taken on despatch of the product. You will see "Mirror Reader Offers Order - [name of your supplier]" on your credit card statement.

How do I return my goods?
You can return your goods to the supplier for a refund as long as the goods are unused and unworn and are not perishable or personalised. It is not possible to return plants. Each supplier has a different returns policy that is outlined in your confirmation email and in the pack when you receive your goods. We recommend you use a recorded delivery service to ensure the safe delivery of returned goods.

What do I do if my goods are damaged or faulty?
You should contact the supplier of your goods in the first instance. Their contact details are found on your confirmation email. You can also contact MGN Ltd at readeroffers@mirror.co.uk or call 020 7293 2220.


For more detail on our policies of delivery and refund policy, please refer to our Terms and Conditions

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Privacy Policy

Introduction
MGN Ltd (Mirror Group Newspapers Limited) ("we", "us" or "our" for short) is registered to collect and process personal data under the Data Protection Act 1998 (the "Act" for short). MGN Ltd is the data controller of your personal information for the purposes of the Act. If you want to know what personal information we hold about you, please write to us at:

Data Protection Officer
MGN Business Enterprise,
Floor 19,
1 Canada Square,
Canary Wharf,
London,
E14 5AP

We respect and safeguard the privacy of our users. This Privacy Policy outlines how we will do this, how we will collect and use your personal information (such as your name, country of origin, date of birth, your email address, mobile telephone number or other contact details) and how you can limit our use of this. Please read this Privacy Policy carefully which should be read together with our website terms and conditions.

Use of your information
Information supplied by you to www.Mirrorreaderoffers.co.uk (our "website" for short) is stored on our secure server. The secure server encrypts all of your personal information to ensure that the information you give us is protected against unauthorised access.

We invest in high-quality security and do our utmost to protect user privacy. No data transmission over the Internet can be entirely secure, and therefore we cannot guarantee the security of your personal information and/or use of our website. Any information that you send is at your own risk and may be read by others. However once we have received your personal information we use strict procedures to protect the security of your personal information from unauthorised access or use by using Secure Sockets Layer 128-bit encryption verified through Thawte. When you use our website to purchase products we will ask you for your email address and other personal information. We gather information about you to provide you with the products you have purchased and to contact you on any matter relating to the products available from us in general.

We, together with our group of companies from time to time (the "Mirror") may collect and process the following information about you:

  • information that you provide by filling in forms on our website;
  • information about your computer including where available your IP address (the address that can identify your computer on the Internet), operating system and Internet browser type;
  • details of your visits to our website and the pages and resources that you access.

Any personal information sent to our website by electronic mail, mobile phone or otherwise, will be used by MGN Ltd in accordance with this Privacy Policy, any consents granted by you at the time of your order or subsequently and in accordance with the Act.

MGN Ltd may use your personal information to:

  • provide you with information about special features on our website or any of our special offers, services, products or information or those of third parties which we think may interest you. If you do not want to receive this information you may decline to do so at the time you place your order or at any time by sending an email to data.protection@mirror.co.uk;
  • ensure materials on our website are presented in the most effective manner for you and your computer.

Disclosing your information
MGN Ltd may disclose your personal information if required to do so by law or in good-faith believe such action is necessary to comply with the law. MGN Ltd does not sell or otherwise share your personal information with third parties without your consent except in the following instances:

  • unless required by applicable law or if MGN Ltd is ordered to do so by a court or other similar body;
  • as MGN Ltd may think necessary to protect its legal rights, a registered user or third party, or to prevent personal injury; and/or
  • where MGN Ltd is approached by a potential buyer of its business and/or assets or in relation to any joint venture or other business arrangement and in such circumstances MGN Ltd will be able to pass on your personal information to its advisors and any prospective buyer, as well as to any other relevant parties.

We may also use this information to improve the website and our service and to monitor website usage.

We may wish to collect further information from you in the near future. However, we will inform you of this and you will be able to refuse to do so.

Accessing and updating your personal information
You have the right to access the personal information held about you. To obtain a copy of the personal information we hold about you, please send an email to data.protection@mirror.co.uk or write to Data Protection Officer, MGN Business Enterprise, Floor 19, 1 Canada Square, Canary Wharf, London, E14 5AP. There may be an administrative charge for providing a copy of this information.

How do I change my personal details?
We want to ensure that we provide you with the best possible service. Please therefore always keep us updated of any changes to your personal information, for example, if your email address changes. Please do this by emailing data.protection@mirror.co.uk.

What does providing us with this information mean?
By giving us personal information about you, you agree that your personal information can be used as set out in this Privacy Policy. If we change our Privacy Policy, we will post the changes on this page. Please check our website for any changes to this Privacy Policy.

If you don't feel we're adhering to this Privacy Policy, what should you do?
If at any time you believe that we have not adhered to the terms of this Privacy Policy, please notify us by email at data.protection@mirror.co.uk and we will make any efforts we can to determine and solve the problem promptly.

What are cookies?
We use cookies to identify you when you visit this website, in the course of the ordering process, to keep track of your browsing patterns and to build up a profile of how you and other users use our website. A cookie is a small piece of information sent by a web server to the web browser, which enable the web server to collect information from the browser. Find out more about the use of cookies on www.cookiecentral.com.

Most browsers allow you to turn off cookies. If you want to know how to do this please look at the help menu on your browser. However, switching off cookies may restrict your use of our website including preventing you from ordering products available on our website and/or delay or affect the way in which our website operates.

Privacy Policy last updated 30th June 2005.

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Cookie Policy

Like most websites, this one uses cookies.

Cookies are small text files stored on your computer by your browser. They’re used for many things, such as remembering whether you’ve visited the site before, so that you remain logged in - or to help us work out how many new website visitors we get each month. They contain information about the use of your computer but don’t include personal information about you (they don’t store your name, for instance).

This policy explains how cookies are used on Trinity Mirror websites in general – and, below, how you can control the cookies that may be used on this site (not all of them are used on every site).

About this Cookie policy
This Cookie Policy applies to all of our websites and our mobile applications (“the Website”).

In this Cookie Policy, when we refer to any of our Websites, we mean any website or mobile application operated by or on behalf of Trinity Mirror plc or its subsidiaries and affiliates (collectively "Trinity Mirror"), regardless of how you access the network. This Cookie Policy forms part of and is incorporated into our Website Terms and Conditions [link to relevant page for each site].

By accessing the Website, you agree that this Cookie Policy will apply whenever you access the Website on any device.

Any changes to this policy will be posted here. We reserve the right to vary this Cookie Policy from time to time and such changes shall become effective as soon as they are posted. Your continued use of the Website constitutes your agreement to all such changes.

Our use of cookies
We may collect information automatically when you visit the Website, using cookies.

The cookies allow us to identify your computer and find out details about your last visit.

You can choose, below, not to allow cookies. If you do, we can’t guarantee that your experience with the Website will be as good as if you do allow cookies.

The information collected by cookies does not personally identify you; it includes general information about your computer settings, your connection to the Internet e.g. operating system and platform, IP address, your browsing patterns and timings of browsing on the Website and your location.

Most internet browsers accept cookies automatically, but you can change the settings of your browser to erase cookies or prevent automatic acceptance if you prefer.

These links explain how you can control cookies via your browser – remember that if you turn off cookies in your browser then these settings apply to all websites not just this one:

Types of cookie that may be used during your visit to the Website:

The following types of cookie are used on this site. We don’t list every single cookie used by name – but for each type of cookie we tell you how you can control its use.

1. Personalisation cookies
These cookies are used to recognise repeat visitors to the Website and in conjunction with other information we hold to attempt to record specific browsing information (that is, about the way you arrive at the Website, pages you view, options you select, information you enter and the path you take through the Website). These are used to recommend content we think you'll be interested in based on what you're looked at before.

This site, however, does not use personalisation and so these cookies are not used.

2. Analytics cookies
These monitor how visitors move around the Website and how they reached it. This is used so that we can see total (not individual) figures on which types of content users enjoy most, for instance.

You can opt out of these if you want:

3. Third-party service cookies
Social sharing, video and other services we offer are run by other companies. These companies may drop cookies on your computer when you use them on our site or if you are already logged in to them.

Here is a list of places where you can find out more about specific services that we may use and their use of cookies:

4. Our own ad serving and management cookies
We sell space on some of our websites to advertisers – they pay for the content you enjoy for free.

As part of this, we use several services to help us and advertisers understand what adverts you might be interested in. These cookies hold information about the computer – they don’t hold personal information about you (ie it’s not linked to you as an individual). But they might hold a record of what other websites you’ve looked at – so we could show you a car advert if you’ve previously visited a motoring website.

These are the services we use and how you can control those cookies. Please note that turning off advertising cookies won’t mean that you are not served any advertising merely that it will not be tailored to your interests.

5. Other ad management cookies
Advertisements on the Website are provided by other organisations. Our advertising partners will serve advertisements that they believe are most likely to be of interest to you, based on information about your visit to the Website and other websites. In order to do this, our advertising partner may need to place a cookie on your computer. These cookies hold information about the computer – they don’t hold personal information about you (ie it’s not linked to you as an individual).

For more information about this type of online behavioural advertising, about cookies, and about how to turn this feature off, please visit http://www.youronlinechoices.com/uk/

Please note that turning off advertising cookies won’t mean that you are not served any advertising merely that it will not be tailored to your interests.

6. Site management cookies
These are used to maintain your identity or session on the Website. For instance, where our websites run on more than one server, we use a cookie to ensure that you are sent information by one specific server (otherwise you may log in or out unexpectedly). We may use similar cookies when you vote in opinion polls to ensure that you can only vote once, and to ensure that you can use our commenting functionality when not logged in (to ensure you don’t see comments you’ve reported as abusive, for instance, or don’t vote comments up/down more than once).

These cookies cannot be turned off individually but you could change your browser setting to refuse all cookies ( see above) if you do not wish to accept them.

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Terms & Conditions

Mirror Reader Offers Conditions of Supply
Please read these conditions carefully before ordering any goods or services from the Mirror Reader Offers. You should understand that by ordering any goods or services from the Mirror Reader Offers online you agree to be bound by these conditions.
You should print a copy of these terms and conditions for your future reference.
Please click on the button marked "I accept" at the end of these terms and conditions if you accept these conditions. Please understand that if you refuse to accept these conditions you will not be able to order any of the goods or services available from our site.

Introduction
Our full details are set out on our site terms and conditions page. All information received by us from your use of the Mirror Reader Offers will be collected and used in accordance with our privacy policy.

You can contact us in the UK about the Mirror Reader Offers by telephone on 020 7293 2220 or by e-mail to readeroffers@mirror.co.uk

Availability of offers
This site is only intended for use by people resident in the UK mainland and we currently do not accept any orders from individuals outside the UK mainland.

Your Status
By placing an order through our site you warrant that:

  • you are legally capable of entering into binding contracts;
  • you are at least 18 years old; and
  • you are resident in the UK mainland and you are accessing the site from the UK

Our Status
Please note that we accept orders for our reader offers as agents on behalf of third parties. The resulting legal contract is between you and that third party (the "Supplier") and is subject to any other terms and conditions of the Supplier. These will be notified to you directly by the Supplier. There will be no contract of any kind between you and MGN Ltd in respect of the supply of any goods or services from this site (other than this contract for the supply of services in respect of use of the site and access to the Mirror Reader Offers).

How the contract is formed
All orders are subject to acceptance by us on behalf of the Supplier(s) and we will confirm such acceptance to you on behalf of the Supplier by on-line electronic means (the "Confirmation"). There will be no contract of any kind between you and the Supplier unless and until you receive a Confirmation.

Prices and Payment
The prices for any goods or services ordered from the Supplier through this site (the "Products") will be as quoted on our site from time to time, except in the case of obvious errors. These prices include VAT and delivery costs (to the UK mainland), unless these are otherwise itemised. Prices are liable to change at any time, but any changes will not affect orders already placed and confirmed.

Payment must be by credit card. We accept payment with MasterCard, Visa and Debit Cards.

Postage and Special Carriage
Postage is free within UK Mainland, where items are delivered within 10 working days apart from items marked with an SC symbol which will incur a special carrier charge. This applies to unusually heavy or large items. Forman & Field also incur a special carrier of £8.95 per order so that food can be delivered promptly and fresh.

Fulfilment and delivery
Your order will be fulfilled directly by the Supplier by any fulfilment date set out in the Confirmation. If you are ordering more than one Product, you should be aware that Products may be delivered separately.

Cancellation, Return and Refund Policy
You will have the right to cancel the order with the Supplier for up to 7 working days after the day following the delivery of the Products, unless the Products are perishable or personalised for you (in which case you may not be entitled to cancel the order). Details of how you can cancel will be confirmed to you in the Confirmation.

If you receive a faulty Product, you should contact the Supplier and the Supplier will refund your costs for the Product and postage for returning the Product.

This cancellation, returns and refund policy does not affect your statutory rights.

Our Liability and Disclaimer
Whilst we will try to ensure that the Products are of good quality, we cannot promise or give any undertaking that Products you purchase from Suppliers through the site will be of satisfactory quality or, in the case of services, will be provided with reasonable skill and care. Any such warranties are DISCLAIMED BY US ABSOLUTELY. This DISCLAIMER does not affect your statutory rights against the Supplier.

Our liability in connection with any Product(s) is strictly limited to the purchase price of such product or service. This does not exclude or limit in any way our liability for fraud, or for death or personal injury caused by our negligence, or any other liability to the extent that it may not be excluded or limited as a matter of law.

We further accept no liability for any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business, however caused, even if foreseeable.

The Supplier's liability
Any additional terms and conditions in respect of the Supplier will be as set out in the Supplier's terms and conditions.

However, the Supplier will not accept liability for any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business, however caused, even if foreseeable. The Supplier's liability will not under any circumstances exceed the amount paid by you for any Product(s) unless it causes direct physical damage to you or your property when properly used.

Security
To ensure the security of your transaction, we use Secure Socket Layer (SSL) technology. This means that on any page of the website where you enter personal information such as credit card details, the information sent to us is encrypted to safeguard your details. (Encryption prevents other Internet users from accessing this information.) We only accept orders that are placed using this technology.

You can check that you are shopping in a secure environment by looking for either a locked padlock icon (Internet Explorer) or an image of a key (Netscape) in the grey bar at the bottom of your screen. (This will only appear on pages where you enter personal information, such as credit card details.)

Materials on Mirror Reader Offers
You will see materials submitted by third parties on the site. Suppliers and individual advertisers are solely responsible for the content of such third party materials and we accept no liability for any error, omission or inaccuracy of such third party materials.

You may download and print extracts from the material posted on this site and make copies for your own personal and non-commercial use only.

Amendments
We may amend these terms and conditions from time to time by posting revised terms and conditions on the site, which shall apply to all orders placed after such date.

Notices
All notices shall be given by e-mail to MGN Ltd at readeroffers@mirror.co.uk or, to you at either the e-mail or postal address you provide during the registration process. Notice will be deemed received 24 hours after e-mail is sent or 3 days after the date of posting.

Governing Law and Jurisdiction
Contracts for the purchase of Products through this site will be governed by English Law. Any dispute arising from or related to such contracts shall be subject to the exclusive jurisdiction of the English Courts.

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Contact Us

MGN Ltd
1 Canada Square
Canary Wharf
London
E14 5AP
Company Registration Number: 257 117 3
Vat Registration Number: GB 440 356 767

If you have any questions or queries please contact us with your full name, postal address and order number either by telephone on:

020 7293 2220

or email at: readeroffers@mirror.co.uk

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Our Suppliers

Mirror Shop products are sold and supplied by:



Orderline Tel: 0844 448 2466 24 Hours a day, 7 Days a Week.

Premier Edition
Belton Road West
Loughborough
LE11 5XL

Customer Service Tel: 0844 448 2466
Email: mirrorreaderoffers@premieredition.co.uk



Orderline Tel: 0844 448 1771 Mon-Fri: 8am - 9pm
Sat: 9am - 9pm
Sun: 9am - 9pm

Easylife
Euro House
Cremers Road
Sittingbourne
Kent
ME10 3US

Customer Service Tel: 0871 855 6105
Email: mirrorreaderoffers@easylifegroup.com



Orderline Tel: 0844 448 1772 Mon-Fri: 9am - 5.30pm
Sat: 9am - 12pm
Sun: 9am - 12pm

J.E.M. Marketing
JEM House
Littlemead
Cranleigh
Surrey
GU6 8ND

Customer Service Tel: 01483 204460
Email: mirrorreaderoffers@j-e-m.com



Orderline Tel: 0844 448 1776 Mon-Fri: 9am - 5.30pm
Sat: 9am - 12pm
Sun: 9am - 12pm

Tensor Marketing Ltd
Yarm Road Business Park
Darlington
County Durham
DL1 4XX

Customer Service Tel: 01325389 999
Email: mirrorreaderoffers@tensormarketing.co.uk



Orderline Tel: 0844 448 1773 Mon-Fri 9am - 5pm
Sat: Ans/machine
Sun: Ans/machine

Lyncroft Marketing Services Ltd
Anderson & Webb
Moat Cottage
Weir Lane
Whitchurch
Bucks
HP22 4EP

Customer Service Tel: 01296 641 881
Email: mirrorreaderoffers@lyncroftmarketing.com



Orderline Tel: 0844 448 1774 Mon-Fri: 8.30am - 7.30pm
Sat: 10am - 2.30pm
Sun: Ans/machine

Trans-World Trading
24 Northways Parade
College Crescent
Swiss Cottage
London
NW3 5DN

Customer Service Tel: 020 7722 2976
Email: info@sunagor.com



Orderline Tel: 0844 448 2470 Mon-Fri: 8am - 8pm
Sat: 8am - 8pm
Sun: 8am - 8pm

BVG Airflo Group Ltd
Unit 6
Industrial Estate
Brecon
Powys
LD3 8LA

Customer Service Tel: 0871 911 7005
Email: mirrorreaderoffers@bvg-airflo.co.uk



Orderline Tel: 0844 557 3073 Mon-Fri: 9am - 8pm
Sat: 9am - 8pm
Sun: 9am - 8pm

Van Muewen
c/o Customer Handling Agent
Admail ADM3952
Spalding
Lincolnshire
PE11 1ZZ

Customer Service Tel: 0844 557 3073
Email: care@vmplants.com



Orderline Tel: 0844 448 2477 Mon-Fri: 8am - 7pm
Sat: 9am - 5pm
Sun: 9am - 5pm

J.Parker Dutch Bulbs (Wholesale) Ltd
14 Hadfield Street
Old Trafford
Manchester
M16 9FG

Customer Service Tel: 0844 448 2477
Email: mirrorgarden@jparkers.co.uk



Orderline Tel: 0844 448 2491

NMP (News & Media Promotions Ltd)
1st Floor
130 High Street
Rochester
Kent
ME1 1JT

Customer Service Tel: 01634 832 789
Email: enquiries@nmpmusic.com



Orderline Tel: 0844 448 2499

High Street TV (Group) Ltd
Central House
Beckwith Knowle
Otley Road
Harrogate
North Yorkshire
HG3 1UF

Customer Service Tel: 0844 448 2499
Email: mirrorreaderoffers@highstreettv.com


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MGN Ltd 1 Canada Square, Canary Wharf, London, E14 5AP
Company Registration Number: 2571173   VAT Registration Number: GB 440 356 767
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