If you have any questions or would like to
find out more information about shopping on Mirror Reader Offers, please
use the links below to jump to the appropriate section.
How to Order
Terms and Conditions
How to Order
If you know exactly what you would like to buy, the simplest way
to find it is to type its name into the search box (found in the
top left of every page of our site).
If you're looking for a particular type of
item, but haven't chosen anything specific, you can search using
a general name such as "clock" or "table".
Alternatively, you can make your way around
the site using the various links until you find what you are looking
for, or simply browse until something catches your eye.
To find out more about a product, click on
the image of the product or on the "More Info" button. You'll then
be taken to that product's page, which shows you an image of the
item, more information about the item, an "Add to Basket" button
to add the item to your Basket, and sometimes links to other related
products. You can also enlarge the image by clicking on "View larger
Adding items to your
When you click on "Add to Basket", the item is added to your Basket
(found at the top right-hand corner of your screen). This is a place
to store anything you intend to buy. You can remove items from your
Basket at any time if you change your mind.
- Simply click on "View Basket" to view the
contents of your basket - "View Basket" is at the top right of
- You can change the quantity of any item
by entering the new quantity and clicking on "Update".
- To remove an item, you can either click
"Remove" or change the quantity to 0 and click "Update". Always
remember to click "Update" after changing a quantity.
ready to buy, click "Proceed to checkout" to begin filling out the
Completing the order form
- On the first page, fill out your name, email
and address details. Remember that all fields with a red asterisk
- You only need to fill in your house number
and postcode. To save you time, we complete the rest of your address
from these details and you will have the opportunity to check
and amend them on the following page.
- When you're ready, click "Continue".
- On the next page of the checkout, ensure
that the address details shown are correct.
- The 'Contact' address must be the same as
the address the credit card bill is sent to.
- If you require the goods to be sent to an
alternative delivery address, or if there is an error in the 'Contact'
address, click the appropriate "Change the Address" button, fill
out the form, and click submit.
- Select "Continue" when you are happy with
the order details shown.
The next and final page of the checkout is
where you fill in your payment information. We accept the following
Fill out your payment details and click "Complete Order" to complete
You are given an order summary showing your
order number. Please make a note of this in case you need to refer
to it at a later date. Print out a copy of this as your receipt.
Once your payment has been processed you will
be sent an email acknowledging confirmation of your order.
If you require any further information, please
call us on 020 7293 2220 or email us at email@example.com.
Every care has been taken to ensure that all product descriptions
and specifications are correct. Colour reproduction is a good representation,
however due to variances in monitor resolutions etc, a slight variance
from the actual products can occur.
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Where do you deliver?
We currently deliver anywhere on the UK mainland.
What happens after I
place my order?
You will receive an email from the supplier of your goods. You will
receive one email per supplier (for example if you order 2 products
from one supplier and 1 product from another supplier, you will
receive 2 emails).
Will all the goods I
order arrive at the same time?
Your goods may arrive at different times due to being despatched
under seperate cover. Check the printout of your order confirmation
or your confirmation email to determine the supplier of your goods
and when those goods will be delivered.
When will my order arrive?
The delivery details of your goods will be outlined in your confirmation
email and vary by supplier. However, all goods will be delivered
no later than 28 days.
Do you allow delivery
to a different address?
Yes, you can enter a different delivery address to your own address.
For example you may want your goods delivered to your work address
or as a gift for someone else.
Is your site secure?
Yes, our site is completely secure. To ensure the security of your
transaction, we use Secure Socket Layer (SSL) technology. This means
that any page where you enter personal information such as credit
card details, the information is encrypted to safeguard your details.
Encryption also prevents other Internet users from accessing this
information. We only accept orders that are placed using this technology.
If I pay by credit or
debit card, when will my card be charged?
All payments by debit or credit card are taken on despatch of the
product. You will see "Mirror Reader Offers Order - [name of your supplier]"
on your credit card statement.
How do I return my goods?
You can return your goods to the supplier for a refund as long as
the goods are unused and unworn and are not perishable or personalised.
It is not possible to return plants. Each supplier has a different
returns policy that is outlined in your confirmation email and in
the pack when you receive your goods. We recommend you use a recorded
delivery service to ensure the safe delivery of returned goods.
What do I do if my goods
are damaged or faulty?
You should contact the supplier of your goods in the first instance.
Their contact details are found on your confirmation email. You
can also contact MGN Ltd at firstname.lastname@example.org
or call 020 7293 2220.
For more detail on our policies of delivery and refund policy, please
refer to our Terms and Conditions
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MGN Ltd (Mirror Group Newspapers Limited) ("we", "us" or "our" for
short) is registered to collect and process personal data under
the Data Protection Act 1998 (the "Act" for short). MGN Ltd is the
data controller of your personal information for the purposes of
the Act. If you want to know what personal information we hold about
you, please write to us at:
MGN Business Enterprise,
1 Canada Square,
We respect and safeguard the privacy of our
will collect and use your personal information (such as your name,
country of origin, date of birth, your email address, mobile telephone
number or other contact details) and how you can limit our use of
read together with our website terms
Use of your information
Information supplied by you to www.Mirrorreaderoffers.co.uk (our "website"
for short) is stored on our secure server. The secure server encrypts
all of your personal information to ensure that the information
you give us is protected against unauthorised access.
We invest in high-quality security and do our
utmost to protect user privacy. No data transmission over the Internet
can be entirely secure, and therefore we cannot guarantee the security
of your personal information and/or use of our website. Any information
that you send is at your own risk and may be read by others. However
once we have received your personal information we use strict procedures
to protect the security of your personal information from unauthorised
access or use by using Secure Sockets Layer 128-bit encryption verified
through Thawte. When you use our website to purchase products we
will ask you for your email address and other personal information.
We gather information about you to provide you with the products
you have purchased and to contact you on any matter relating to
the products available from us in general.
We, together with our group of companies from
time to time (the "Mirror") may collect and process the following
information about you:
- information that you provide by filling in forms on our website;
- information about your computer including where available your
IP address (the address that can identify your computer on the
Internet), operating system and Internet browser type;
- details of your visits to our website and the pages and resources
that you access.
Any personal information sent to our website
by electronic mail, mobile phone or otherwise, will be used by MGN
by you at the time of your order or subsequently and in accordance
with the Act.
MGN Ltd may use your personal information to:
- provide you with information about special features on our website
or any of our special offers, services, products or information
or those of third parties which we think may interest you. If
you do not want to receive this information you may decline to
do so at the time you place your order or at any time by sending
an email to email@example.com;
- ensure materials on our website are presented in the most effective
manner for you and your computer.
Disclosing your information
MGN Ltd may disclose your personal information if required to do
so by law or in good-faith believe such action is necessary to comply
with the law. MGN Ltd does not sell or otherwise share your personal
information with third parties without your consent except in the
- unless required by applicable law or if MGN Ltd is ordered to
do so by a court or other similar body;
- as MGN Ltd may think necessary to protect its legal rights,
a registered user or third party, or to prevent personal injury;
- where MGN Ltd is approached by a potential buyer of its business
and/or assets or in relation to any joint venture or other business
arrangement and in such circumstances MGN Ltd will be able to
pass on your personal information to its advisors and any prospective
buyer, as well as to any other relevant parties.
We may also use this information to improve
the website and our service and to monitor website usage.
We may wish to collect further information
from you in the near future. However, we will inform you of this
and you will be able to refuse to do so.
Accessing and updating
your personal information
You have the right to access the personal information held about
you. To obtain a copy of the personal information we hold about
you, please send an email to firstname.lastname@example.org
or write to Data Protection Officer, MGN Business Enterprise, Floor
19, 1 Canada Square, Canary Wharf, London, E14 5AP. There may be
an administrative charge for providing a copy of this information.
How do I change my personal
We want to ensure that we provide you with the best possible service.
Please therefore always keep us updated of any changes to your personal
information, for example, if your email address changes. Please
do this by emailing email@example.com.
What does providing us
with this information mean?
By giving us personal information about you, you agree that your
If you don't feel we're
If at any time you believe that we have not adhered to the terms
and we will make any efforts we can to determine and solve the problem
course of the ordering process, to keep track of your browsing patterns
and to build up a profile of how you and other users use our website.
A cookie is a small piece of information sent by a web server to
the web browser, which enable the web server to collect information
Most browsers allow you to turn off cookies.
If you want to know how to do this please look at the help menu
on your browser. However, switching off cookies may restrict your
use of our website including preventing you from ordering products
available on our website and/or delay or affect the way in which
our website operates.
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Cookies are small text files stored on your computer by your browser. They’re used for many things, such as remembering whether you’ve visited the site before, so that you remain logged in - or to help us work out how many new website visitors we get each month. They contain information about the use of your computer but don’t include personal information about you (they don’t store your name, for instance).
This policy explains how cookies are used on Trinity Mirror websites in general – and, below, how you can control the cookies that may be used on this site (not all of them are used on every site).
We may collect information automatically when you visit the Website, using cookies.
The cookies allow us to identify your computer and find out details about your last visit.
You can choose, below, not to allow cookies. If you do, we can’t guarantee that your experience with the Website will be as good as if you do allow cookies.
The information collected by cookies does not personally identify you; it includes general information about your computer settings, your connection to the Internet e.g. operating system and platform, IP address, your browsing patterns and timings of browsing on the Website and your location.
Most internet browsers accept cookies automatically, but you can change the settings of your browser to erase cookies or prevent automatic acceptance if you prefer.
These links explain how you can control cookies via your browser – remember that if you turn off cookies in your browser then these settings apply to all websites not just this one:
Types of cookie that may be used during your visit to the Website:
The following types of cookie are used on this site. We don’t list every single cookie used by name – but for each type of cookie we tell you how you can control its use.
1. Personalisation cookies
These cookies are used to recognise repeat visitors to the Website and in conjunction with other information we hold to attempt to record specific browsing information (that is, about the way you arrive at the Website, pages you view, options you select, information you enter and the path you take through the Website). These are used to recommend content we think you'll be interested in based on what you're looked at before.
This site, however, does not use personalisation and so these cookies are not used.
2. Analytics cookies
These monitor how visitors move around the Website and how they reached it. This is used so that we can see total (not individual) figures on which types of content users enjoy most, for instance.
You can opt out of these if you want:
3. Third-party service cookies
Social sharing, video and other services we offer are run by other companies. These companies may drop cookies on your computer when you use them on our site or if you are already logged in to them.
- Facebook’s data use policy; http://www.facebook.com/about/privacy/your-info-on-other
- AddThis (the service that runs some of our social sharing buttons): http://www.addthis.com/privacy#.T6j--usS0bw
- Storify’s (a service that is sometimes used to embed a series of tweets) terms of service: http://storify.com/tos
- Readers offers: Myoffers (reader offers): http://www.myoffers.co.uk/privacy_statement.aspx
- Tynt (adds a URL when you copy and paste) opt-out page: http://www.tynt.com/tynt-users-opt-out#axzz1uwhK3VWx
4. Our own ad serving and management cookies
We sell space on some of our websites to advertisers – they pay for the content you enjoy for free.
As part of this, we use several services to help us and advertisers understand what adverts you might be interested in. These cookies hold information about the computer – they don’t hold personal information about you (ie it’s not linked to you as an individual). But they might hold a record of what other websites you’ve looked at – so we could show you a car advert if you’ve previously visited a motoring website.
These are the services we use and how you can control those cookies. Please note that turning off advertising cookies won’t mean that you are not served any advertising merely that it will not be tailored to your interests.
5. Other ad management cookies
Advertisements on the Website are provided by other organisations. Our advertising partners will serve advertisements that they believe are most likely to be of interest to you, based on information about your visit to the Website and other websites. In order to do this, our advertising partner may need to place a cookie on your computer. These cookies hold information about the computer – they don’t hold personal information about you (ie it’s not linked to you as an individual).
For more information about this type of online behavioural advertising, about cookies, and about how to turn this feature off, please visit http://www.youronlinechoices.com/uk/
Please note that turning off advertising cookies won’t mean that you are not served any advertising merely that it will not be tailored to your interests.
6. Site management cookies
These are used to maintain your identity or session on the Website. For instance, where our websites run on more than one server, we use a cookie to ensure that you are sent information by one specific server (otherwise you may log in or out unexpectedly). We may use similar cookies when you vote in opinion polls to ensure that you can only vote once, and to ensure that you can use our commenting functionality when not logged in (to ensure you don’t see comments you’ve reported as abusive, for instance, or don’t vote comments up/down more than once).
These cookies cannot be turned off individually but you could change your browser setting to refuse all cookies ( see above) if you do not wish to accept them.
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Terms & Conditions
Mirror Reader Offers Conditions
Please read these conditions carefully before ordering any goods
or services from the Mirror Reader Offers. You should understand that by
ordering any goods or services from the Mirror Reader Offers online you agree
to be bound by these conditions.
You should print a copy of these terms and conditions for your future
Please click on the button marked "I accept" at the end of these
terms and conditions if you accept these conditions. Please understand
that if you refuse to accept these conditions you will not be able
to order any of the goods or services available from our site.
Our full details are set out on our site terms
and conditions page. All information received by us from your
use of the Mirror Reader Offers will be collected and used in accordance
You can contact us in the UK about the Mirror Reader Offers by telephone on 020 7293 2220 or by e-mail to firstname.lastname@example.org
Availability of offers
This site is only intended for use by people resident in the UK
mainland and we currently do not accept any orders from individuals
outside the UK mainland.
By placing an order through our site you warrant that:
- you are legally capable of entering into binding contracts;
- you are at least 18 years old; and
- you are resident in the UK mainland and you are accessing the
site from the UK
Please note that we accept orders for our reader offers as agents
on behalf of third parties. The resulting legal contract is between
you and that third party (the "Supplier") and is subject to any
other terms and conditions of the Supplier. These will be notified
to you directly by the Supplier. There will be no contract of any
kind between you and MGN Ltd in respect of the supply of any goods
or services from this site (other than this contract for the supply
of services in respect of use of the site and access to the Mirror Reader Offers).
How the contract is formed
All orders are subject to acceptance by us on behalf of the Supplier(s)
and we will confirm such acceptance to you on behalf of the Supplier
by on-line electronic means (the "Confirmation"). There will be
no contract of any kind between you and the Supplier unless and
until you receive a Confirmation.
Prices and Payment
The prices for any goods or services ordered from the Supplier through
this site (the "Products") will be as quoted on our site from time
to time, except in the case of obvious errors. These prices include
VAT and delivery costs (to the UK mainland), unless these are otherwise
itemised. Prices are liable to change at any time, but any changes
will not affect orders already placed and confirmed.
Payment must be by credit card. We accept payment
with MasterCard, Visa and Debit Cards.
Postage and Special Carriage
Postage is free within UK Mainland, where items are delivered within 10 working days apart from items marked with an SC symbol which will incur a special carrier charge. This applies to unusually heavy or large items.
Forman & Field also incur a special carrier of £8.95 per order so that food can be delivered promptly and fresh.
Fulfilment and delivery
Your order will be fulfilled directly by the Supplier by any fulfilment
date set out in the Confirmation. If you are ordering more than
one Product, you should be aware that Products may be delivered
and Refund Policy
You will have the right to cancel the order with the Supplier for
up to 7 working days after the day following the delivery of the
Products, unless the Products are perishable or personalised for
you (in which case you may not be entitled to cancel the order).
Details of how you can cancel will be confirmed to you in the Confirmation.
If you receive a faulty Product, you should
contact the Supplier and the Supplier will refund your costs for
the Product and postage for returning the Product.
This cancellation, returns and refund policy
does not affect your statutory rights.
Our Liability and Disclaimer
Whilst we will try to ensure that the Products are of good quality,
we cannot promise or give any undertaking that Products you purchase
from Suppliers through the site will be of satisfactory quality
or, in the case of services, will be provided with reasonable skill
and care. Any such warranties are DISCLAIMED BY US ABSOLUTELY. This
DISCLAIMER does not affect your statutory rights against the Supplier.
Our liability in connection with any Product(s)
is strictly limited to the purchase price of such product or service.
This does not exclude or limit in any way our liability for fraud,
or for death or personal injury caused by our negligence, or any
other liability to the extent that it may not be excluded or limited
as a matter of law.
We further accept no liability for any indirect
or consequential loss or damage, or for any loss of data, profit,
revenue or business, however caused, even if foreseeable.
The Supplier's liability
Any additional terms and conditions in respect of the Supplier will
be as set out in the Supplier's terms and conditions.
However, the Supplier will not accept liability
for any indirect or consequential loss or damage, or for any loss
of data, profit, revenue or business, however caused, even if foreseeable.
The Supplier's liability will not under any circumstances exceed
the amount paid by you for any Product(s) unless it causes direct
physical damage to you or your property when properly used.
To ensure the security of your transaction, we use Secure Socket
Layer (SSL) technology. This means that on any page of the website
where you enter personal information such as credit card details,
the information sent to us is encrypted to safeguard your details.
(Encryption prevents other Internet users from accessing this information.)
We only accept orders that are placed using this technology.
You can check that you are shopping in a secure
environment by looking for either a locked padlock icon (Internet
Explorer) or an image of a key (Netscape) in the grey bar at the
bottom of your screen. (This will only appear on pages where you
enter personal information, such as credit card details.)
Materials on Mirror Reader Offers
You will see materials submitted by third parties on the site. Suppliers
and individual advertisers are solely responsible for the content
of such third party materials and we accept no liability for any
error, omission or inaccuracy of such third party materials.
You may download and print extracts from the
material posted on this site and make copies for your own personal
and non-commercial use only.
We may amend these terms and conditions from time to time by posting
revised terms and conditions on the site, which shall apply to all
orders placed after such date.
All notices shall be given by e-mail to MGN Ltd at email@example.com
or, to you at either the e-mail or postal address you provide during
the registration process. Notice will be deemed received 24 hours
after e-mail is sent or 3 days after the date of posting.
Governing Law and Jurisdiction
Contracts for the purchase of Products through this site will be
governed by English Law. Any dispute arising from or related to
such contracts shall be subject to the exclusive jurisdiction of
the English Courts.
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1 Canada Square
Company Registration Number: 257 117 3
Vat Registration Number: GB 440 356 767
If you have any questions or queries please
contact us with your full name, postal address and order number either by telephone on:
020 7293 2220
or email at: firstname.lastname@example.org
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Mirror Shop products are sold and supplied
|Orderline Tel: 0844 448 2466
||24 Hours a day, 7 Days a Week.
Belton Road West
Customer Service Tel: 0844 448 2466
|Orderline Tel: 0844 448 1771
||Mon-Fri: 8am - 9pm
Sat: 9am - 9pm
Sun: 9am - 9pm
Customer Service Tel: 0871 855 6105
|Orderline Tel: 0844 448 1772
||Mon-Fri: 9am - 5.30pm
Sat: 9am - 12pm
Sun: 9am - 12pm
Customer Service Tel: 01483 204460
|Orderline Tel: 0844 448 1776
||Mon-Fri: 9am - 5.30pm
Sat: 9am - 12pm
Sun: 9am - 12pm
Tensor Marketing Ltd
Yarm Road Business Park
Customer Service Tel: 01325389 999
|Orderline Tel: 0844 448 1773
||Mon-Fri 9am - 5pm
Lyncroft Marketing Services Ltd
Anderson & Webb
Customer Service Tel: 01296 641 881
|Orderline Tel: 0844 448 1774
||Mon-Fri: 8.30am - 7.30pm
Sat: 10am - 2.30pm
24 Northways Parade
Customer Service Tel: 020 7722 2976
|Orderline Tel: 0844 448 2470
||Mon-Fri: 8am - 8pm
Sat: 8am - 8pm
Sun: 8am - 8pm
BVG Airflo Group Ltd
Customer Service Tel: 0871 911 7005
|Orderline Tel: 0844 557 3073
||Mon-Fri: 9am - 8pm
Sat: 9am - 8pm
Sun: 9am - 8pm
c/o Customer Handling Agent
Customer Service Tel: 0844 557 3073
|Orderline Tel: 0844 448 2477
||Mon-Fri: 8am - 7pm
Sat: 9am - 5pm
Sun: 9am - 5pm
J.Parker Dutch Bulbs (Wholesale) Ltd
14 Hadfield Street
Customer Service Tel: 0844 448 2477
|Orderline Tel: 0844 448 2491
NMP (News & Media Promotions Ltd)
130 High Street
Customer Service Tel: 01634 832 789
|Orderline Tel: 0844 448 2499
High Street TV (Group) Ltd
Customer Service Tel: 0844 448 2499
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